Contact Us
Talk to a real person
We're a family-run business in Lakewood, New Jersey — when you write to us, an actual human who knows the products reads it and replies. Most messages get an answer within one business day.
How to reach us
Email: support@kitchentoolz.com
Phone: 305-203-2183
Wholesale & bulk orders: wholesale@kitchentoolz.com or visit our Wholesale page.
Before you write — quick answers
- Arrived broken? We're sorry — glass happens. Email a photo and your order number and we'll send a free replacement. No need to ship anything back.
- Where's my order? Check your shipping confirmation email for tracking. Most orders ship within 1 business day.
- Which jar or lid do I need? The Jar Size Guide answers sizing and lid-thread questions in 30 seconds.
- Returns? Unused items within 30 days — details on our refund policy page.
- Everything else: the FAQ covers shipping, dishwashers, lids, and more.
Have an idea for a product we should make, or a photo of your setup? We genuinely love those — send them over or tag @kitchentoolz1 on Instagram.