FAQ
Frequently Asked Questions
Shipping
How is glass shipped safely? Every jar and bottle ships in custom protective packaging designed specifically for glass. If anything arrives damaged, contact us with a photo and we'll make it right — no return shipping required.
How fast do orders ship? Most orders ship within 1 business day from US fulfillment centers.
Products
Are your jars really made in the USA? Many are — look for the Made in USA badge on the product page, or shop the Made in USA collection.
Are the lids airtight? Yes — metal, wooden, and swing-top lids all seal airtight with food-grade liners or silicone gaskets. Plastic lids are foam-lined and leak-resistant.
Are the jars dishwasher safe? The glass is dishwasher safe. We recommend hand-washing wooden lids and hand-rinsing gaskets to extend their life.
Can I get replacement lids? Yes — we sell replacement lids for our gallon and half-gallon wide-mouth jars in multiple colors and materials.
What size lid fits my jar? Our gallon and half-gallon wide-mouth jars use a 110mm (110-400) thread. Check the Jar Size Guide for details.
Orders
Do you offer bulk or wholesale pricing? Yes — see our Wholesale page for case quantities and B2B pricing.
What's your return policy? Unused items can be returned within 30 days. Damaged-in-transit items are replaced free with photo confirmation.
Question not answered here? Contact us — a real person reads every message.