Refund policy

RETURNS
You can return most items within 30 days of delivery for a refund. Items must be unused, in their original packaging, and in the condition you received them.

To start a return, email support@kitchentoolz.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with a photo and your order number. We will send a replacement or a full refund at no cost to you. You will not need to pay for return shipping in these cases.

RETURN SHIPPING
For all other returns, you are responsible for the cost of return shipping. We recommend using a tracked shipping service. Original shipping charges are not refunded.

REFUNDS
Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank or card issuer.

EXCHANGES
We do not process direct exchanges. If you need a different item, return the original for a refund and place a new order.

NON-RETURNABLE ITEMS
Gift cards and items marked as final sale cannot be returned.

QUESTIONS
Email support@kitchentoolz.com and we will be happy to help.