Shipping & Returns
Shipping Information
🚚 Free Standard Shipping
We offer free standard shipping on all US orders $20 and over. No promo code needed — it's applied automatically at checkout.
Shipping Options & Rates
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping (US) | Free on orders $20+ | 5–7 business days |
| Standard Shipping (US, under $20) | $5.00 | 5–7 business days |
| Expedited Shipping (US) | $9.99 | 2–3 business days |
| Canada | Calculated at checkout | 7–14 business days |
Order Processing Time
Most orders are processed and shipped within 0–2 business days of being placed. Orders placed on weekends or holidays will be processed the next business day.
Shipping Carriers
We ship via UPS for standard and expedited domestic orders. Some products may ship via Amazon Multi-Channel Fulfillment (MCF) for faster delivery. You'll receive a tracking number by email once your order ships.
Amazon Prime Shipping
Many of our products are also available on Amazon with Prime shipping. If you need faster delivery, you can find us at our Amazon storefront.
Made in USA
We're proud to offer a collection of Made in USA products, shipped directly from our facility in Lakewood, NJ.
International Shipping
We currently ship to the United States and Canada. International shipping rates and delivery times are calculated at checkout. Please note that customers are responsible for any applicable customs duties or import taxes.
Returns & Refunds
Our Return Policy
We want you to love your Kitchentoolz purchase. If you're not completely satisfied, we're here to help.
- Return window: 30 days from the date of delivery
- Condition: Items must be unused, in original packaging, and in resalable condition
- Proof of purchase: Required for all returns
How to Start a Return
- Email us at support@kitchentoolz.com with your order number and reason for return
- We'll send you return instructions and a return shipping label (if applicable)
- Ship the item back using the provided label or your preferred carrier
- Once received and inspected, your refund will be processed within 5–7 business days
Refunds
Approved refunds are issued to your original payment method. Shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We'll make it right with a replacement or full refund — no return shipping required.
Exchanges
We don't process direct exchanges. To get a different item, return the original and place a new order.
Questions?
Our team is happy to help. Reach out via our Contact page or email us directly at support@kitchentoolz.com.